If something goes wrong with your auto top-up, we’ll text and email you to let you
know it hasn’t worked. You can do a one-off online top-up at
www.o2.co.uk/myo2 or call 4444 free from your O2 mobile.
If you’ve got low balance top-up, it can take up to four hours for the top-up to
reach your mobile.
If you’ve chosen
low balance top-up. Your first auto top-up will happen the
next time your credit goes below the amount you’ve chosen. Or, if you’ve chosen
regular top-up. Your first auto top-up will happen next week or month – depending
on which option you chose.